Effective date: 30 June 2025.

This Refund Policy outlines the conditions under which refunds may be issued for payments made to the Armadale Region Business Association ABN 81 668 815 887 (‘Armadale Region Business Association’) including but not limited to those for memberships, sponsorships and event registrations.

General

Armadale Region Business Association is a not-for-profit business association dedicated to empowering local business through networking, education and advocacy. All fees and contributions are used to fund Armadale Region Business Association activities and are generally non-refundable once paid, except as outlined below or required under the Australian Consumer Law.

Membership Fees

All membership fees are non-refundable once payment has been received, except as required under the Australian Consumer Law.

Memberships are valid as per the terms and conditions accepted (‘Membership Agreement’) and are non-transferrable.

If a member resigns prior to the end of the membership period, no partial refund will be provided.

Membership renewals are processed annually. If a renewal payment has been made in error and Armadale Region Business Association is notified within 14 days, a full refund may be issued at Armadale Region Business Association discretion.

Sponsorship Contributions

Sponsorship fees are non-refundable, as sponsorship opportunities involve long-term promotional planning and public recognition.

In the event of cancellation of a sponsored event or initiative, Armadale Region Business Association will endeavour to offer the sponsor an alternative sponsorship opportunity of equal value.

Sponsors who wish to withdraw must provide written notice. However, no refunds will be issued for early withdrawal unless required by law.

Event Registrations and Tickets

Registrations for paid events (included but not limited to seminars, luncheons and networking evens) may be cancelled for a full refund if notice is given in writing at least 5 business days prior the event date.

Cancellations made less than 5 business days before the event are non-refundable. No refunds or credits will be issued for non-attendance unless otherwise required by law.

Attendee substitutions are permitted if notice is provided within at least 2 business days prior to the event. Substitutes must meet eligibility requirements for the event (current membership status, if applicable). Substitutions that do not meet eligibility criteria may be declined and no refund will be issued.

Processing of Refunds

Where applicable, approved refunds will be processed within 21 business days to the original payment method or as otherwise agreed.

Armadale Region Business Association reserves the right to deduct reasonable administrative fees or processing costs, where applicable.

Consumer Guarantees

This policy does not limit your rights under the Australian Consumer Law (ACL). If there is any inconsistency between this policy and the ACL, then the ACL will prevail. Further information about the ACL and the consumer guarantees is available on the Australian Competition and Consumer Commission website.

If services are not provided with due care and skill or are not fit for purpose, members and sponsors may be entitled to a remedy.

Contact Us

For all enquiries, or if you wish to speak to us about this policy or about any refund, please contact us at secretary@armadalechamber.com.au.